Grounded retrieval
Generate responses from indexed documents, help articles, policies, or product pages selected by your team.
AI Chatbot
Grounded customer answers with source control and human escalation. An AI chatbot that retrieves answers from approved business content, applies topic boundaries, records conversations, and escalates questions that need human judgement.
Book a DemoWho AI Chatbot is for
Customer support, sales, and service teams that answer repeat questions across a website or portal and need control over what the assistant is allowed to say.
Core product capabilities
Escalation rules
Transfer a conversation when confidence is low, a restricted topic appears, or the visitor explicitly asks for a person.
Conversation review
Inspect questions, retrieved sources, responses, and unresolved topics to improve the knowledge base.
Response guardrails
Define allowed subjects, fallback language, data-handling rules, and actions the assistant must never take.
How the workflow operates
Connect knowledge
Select the documents, pages, or structured records that can support an answer.
Retrieve and respond
The assistant finds relevant passages, builds a bounded answer, and follows the configured response policy.
Review and improve
Your team examines weak answers and knowledge gaps, then updates sources or escalation rules.
Deployment, access, and integration
Embeddable website or authenticated-portal interface
Connectors for approved documents, pages, and structured knowledge sources
Private deployment options and configurable conversation retention for sensitive material
Frequently asked questions
Will the chatbot answer from the public internet?
Not by default. It is designed to answer from the sources your team approves. Broader tools can be enabled only when the use case and response controls justify them.
How are incorrect answers handled?
Low-confidence or restricted questions can trigger a controlled fallback or human handoff. Conversation review shows where the source content or routing rule needs improvement.
See how AI Chatbot fits your work.
We will prepare the demo around your users, rules, current systems, and deployment requirements.