Shared conversation queue
Separate waiting, active, transferred, and resolved chats so each conversation has a visible state and owner.
Live Chat
Browser-based customer support with queue ownership and conversation history. Live chat software for receiving website conversations, assigning them by queue or skill, preserving customer context, and measuring response activity.
Book a DemoWho Live Chat is for
Customer service and sales teams that need real-time website conversations with clear ownership, supervisor visibility, and a searchable record of each exchange.
Core product capabilities
Rule-based routing
Assign chats by topic, language, team, working hours, or agent availability, with manual reassignment when needed.
Customer context
Show supplied customer details and permitted prior conversations beside the active chat instead of making agents search another screen.
Searchable transcripts
Retain messages, transfers, timestamps, tags, and resolution notes according to the configured retention policy.
How the workflow operates
Receive
A website visitor starts a chat and supplies the minimum details selected by your team.
Route
The conversation enters the correct queue and is assigned to an available agent or moved manually.
Resolve
The agent records the outcome, creates follow-up work if required, and closes the conversation with its history intact.
Deployment, access, and integration
Configurable website widget with an agent workspace
Links to ticketing, CRM, or customer records through available APIs
Queue permissions, working hours, transcript retention, and reporting controls
Frequently asked questions
Can a chat become a support ticket?
Yes. A connected workflow can create a ticket with the transcript, customer details, tags, and current owner so the customer does not need to repeat the issue.
Can routing reflect different teams or languages?
Yes. Routing rules can use the selected topic, language, queue, schedule, or agent availability, depending on the deployment.
See how Live Chat fits your work.
We will prepare the demo around your users, rules, current systems, and deployment requirements.